At Meiara, we are committed to creating timeless jewelry that lasts a lifetime — both in design and quality. Our Lifetime Warranty reflects our dedication to exceptional craftsmanship and your long-term satisfaction. This warranty is our promise that your Meiara piece is free from manufacturing defects in materials and workmanship, under normal conditions of use. We stand behind every piece we craft, ensuring that it lives up to the high standards our brand is known for.

If your jewelry experiences a manufacturing issue at any point during its lifetime, Meiara will gladly repair or replace the item at no cost to you. This includes issues such as loose prongs, broken clasps, faulty settings, or other production-related faults. Simply contact our customer care team with proof of purchase, and we will guide you through the process to resolve your claim as smoothly as possible.

Please note that our lifetime warranty does not cover damage caused by wear and tear, accidental breakage, improper care, exposure to harsh chemicals, or lost items. This includes discoloration due to water or chemical exposure, dents or scratches from impact, and damage resulting from third-party repairs or alterations. While jewelry is designed to be worn and enjoyed, it is still delicate and should be treated with care to preserve its beauty and integrity.

To initiate a warranty claim, simply email us at support@meiara.com with your order number, a clear description of the issue, and supporting photos. Our dedicated customer service team will review your request and provide instructions on how to return your item for assessment. Once inspected, we will inform you of the next steps, whether that involves a repair, a replacement, or additional recommendations.

Meiara reserves the right to determine if the damage falls within the scope of our warranty. In cases where the damage is not covered, we may still offer repair services at a fair cost. We believe in building trust with our customers, and we aim to support you through every stage of your jewelry’s life. Your satisfaction and continued confidence in Meiara mean everything to us.