Effective Date: February 1, 2026
Last Updated: February 1, 2026

Our Commitment

Customer satisfaction is the foundation of our business. We understand that purchasing jewelry online requires confidence in quality and fit. Every piece is carefully inspected before dispatch, but if you are not completely satisfied, we are here to help.

Return Eligibility

7-Day Return Window

All jewelry purchases are eligible for return within 7 days from the date of delivery.

Conditions for Return

Requirement	Details
Timeframe	Return request initiated within 7 days of delivery
Condition	Unworn, unused, and in original condition
Packaging	Original box, pouch, and all packaging materials included
Documentation	Original invoice, GRA certificate, and authenticity card
Tags	All tags and seals intact and unbroken

Acceptable Reasons for Return

• Defective or Damaged Product: Manufacturing defects, damaged stones, or broken components
• Incorrect Item: Product received differs from what was ordered
• Quality Concerns: Product does not match the description or specifications
• Sizing Issues: Ring or bracelet does not fit as expected
• Not as Expected: Product appearance significantly differs from website images

Non-Returnable Items

The following items are not eligible for return:

• Earrings and Nose Pins (unless defective)
• Customized or Personalized Items
• Altered Products (resized, repaired, or modified)
• Sale or Clearance Items (unless defective)

Condition-Based Exclusions

Items will not be accepted if:

• Product shows signs of wear, use, or damage after delivery
• Original packaging, tags, or documentation is missing
• Product has been altered, resized, or repaired by third parties
• Return request is made after the 7-day window
• Product condition differs from delivery

Return Process

1. Initiate Return Request: Contact customer service within 7 days with order number, reason, product and packaging photos.
2. Return Authorization: Receive return authorization number, shipping instructions, and label. Do not ship without authorization.
3. Package the Return: Include all original packaging, invoice, GRA certificate, authenticity card, and attach provided return label.
4. Ship the Return: Use approved shipping method, insure for full value, and keep tracking number.
5. Quality Inspection: Inspection within 48-72 hours; verification of condition and documentation.
6. Refund Processing: Approved returns processed within 5-7 business days; credited to original payment method within 7-10 business days.

Refund Details

Scenario	Refund Amount
Defective/Damaged Product	Full purchase price + original shipping charges
Incorrect Item Received	Full purchase price + original shipping charges
Quality/Description Issues	Full purchase price (shipping may apply)
Change of Mind (within 7 days)	Full purchase price (shipping non-refundable)

Refund Method & Timeline

Payment Method	Refund Timeline
Credit Card / Debit Card	7-10 business days
UPI	3-5 business days
Net Banking	5-7 business days
Cash on Delivery	Bank transfer (account details required)

Partial Refunds

• Minor signs of handling
• Missing or partially missing packaging/documentation
• Discounts/promotional offers deducted from refund

Exchange Policy

• Exchanges within 7 days for size adjustments, alternative designs, or defective replacements
• Process: Contact customer service → receive authorization → ship original item → new item dispatched after inspection
• Price differences: Higher-value items pay the difference; lower-value items get store credit or refund
• Shipping: Defective items covered by us; sizing/preference exchanges – customer covers return shipping, we cover dispatch

Lifetime Buyback & Exchange Program

Buyback Value:

• Sterling Silver: Current market rate per gram
• Moissanite Stones: 50% of original invoice value

Exchange Value:

• Sterling Silver: 100% of current market rate
• Moissanite Stones: 70% of original invoice value

Conditions: Original invoice & GRA certificate required; quality inspection determines final value.

Damaged or Defective Products

Report within 24 hours, retain all packaging, and document damage with photos. Options: full replacement, full refund, or exchange. Return shipping for defective items is covered by us.

Shipping & Handling

Return shipping costs depend on the reason:

• Defective/Damaged: Covered by us
• Wrong Item: Covered by us
• Sizing Issues / Change of Mind: Customer responsibility

Quality Inspection

All returns undergo thorough inspection of condition, stone authenticity, silver purity, and documentation. Completed within 48-72 hours; customers notified of outcome.

Cancellation Policy

Before shipment: Free cancellation possible. After shipment: Follow return process. Refund processed within 5-7 business days.

Warranty & Repair

• 30-day manufacturing warranty covering craftsmanship, stone setting, structural or plating defects
• Lifetime warranty on GRA-certified moissanite stones (excluding accidental or improper damage)
• Repair services after warranty include stone resetting, rhodium re-plating, clasp/chain repair, and resizing

Important Notes

• Keep invoice, GRA certificate, and authenticity card for returns, exchanges, warranty, and buyback programs
• Handcrafted nature may lead to minor variations in dimensions, weight, or appearance
• Photographs on website may slightly vary due to lighting, display, or handcrafted variations

Consumer Rights

This policy complies with the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020. Your statutory rights are unaffected.

Contact Us

Customer Service:
Email: [returns email]
Phone: [phone number]
WhatsApp: [WhatsApp number]
Hours: [business hours]

Grievance Officer:
Name: [Name]
Email: [grievance email]
Response within 24 hours during business days.

Policy Summary

Feature	Details
Return Window	7 days from delivery
Refund Processing	5-7 business days
Exchange Window	7 days from delivery
Buyback Program	Lifetime (conditions apply)
Exchange Program	Lifetime (conditions apply)
Manufacturing Warranty	30 days
Moissanite Warranty	Lifetime
Return Shipping (Defective)	Covered by us
Return Shipping (Other)	Customer responsibility

We value your trust and are committed to ensuring complete satisfaction with every purchase.