REFUND POLICY

Effective Date: February 1, 2026
Last Updated: February 1, 2026

OUR COMMITMENT

We stand behind the quality of every piece we create. If you are not completely satisfied with your purchase, we are committed to processing your refund fairly, transparently, and within the timelines mandated by consumer protection regulations.

REFUND ELIGIBILITY

When Refunds Are Available

Scenario	Refund Available	Timeline to Request
Defective or damaged product	Yes (Full)	Within 7 days of delivery
Wrong item delivered	Yes (Full)	Within 7 days of delivery
Product not as described	Yes (Full)	Within 7 days of delivery
Quality does not meet specifications	Yes (Full)	Within 7 days of delivery
Change of mind	Yes (conditions apply)	Within 7 days of delivery
Order cancelled before dispatch	Yes (Full)	Before shipment
Failed delivery (our error)	Yes (Full)	Automatic processing

Conditions for Refund

• Unused and unworn: Product must not have been used or worn
• Original condition: Product must be in same condition as received
• Original packaging: All boxes, pouches, and packaging must be included
• Documentation: Original invoice, GRA certificate, authenticity card
• Tags intact: All tags and seals unbroken
• Timeframe: Request initiated within 7 days of delivery

Non-Refundable Items

• Earrings and Nose Pins (hygiene reasons, unless defective)
• Customized or Personalized Items
• Altered Products (resized, repaired, or modified)
• Sale or Clearance Items (unless defective)

Condition-Based Exclusions

• Signs of wear, use, or damage after delivery
• Missing packaging, tags, or documentation
• Altered by third parties
• Request after 7-day window
• Product condition differs from delivery

REFUND TIMELINE

Stage	Timeline
Return received and inspected	2-3 business days
Refund approval	Within 24 hours of inspection
Refund initiated	Within 48 hours of approval
Total processing time	5-7 business days from receipt of return

Credit Timeline by Payment Method

Payment Method	Time to Reflect
Credit Card	5-10 business days
Debit Card	5-10 business days
UPI	3-5 business days
Net Banking	5-7 business days
Wallets (Paytm, PhonePe, etc.)	2-4 business days
Cash on Delivery (COD)	7-10 business days (bank transfer)

REFUND AMOUNTS

Full Refund

100% refund for defective, wrong, not-as-described items, cancelled orders, or failed deliveries. Includes product price, original shipping (if defective/wrong), and taxes.

Partial Refund

Scenario	Deduction
Minor signs of handling	Up to 10% of product value
Original packaging missing	Up to 5% of product value
Documentation partially missing	Up to 5% of product value
Return shipping paid by us (non-defective)	Actual shipping cost
Promotional discounts	Discount value may be adjusted

Non-Refundable Charges

• Original shipping charges (for non-defective returns)
• Gift wrapping or special packaging fees
• Express delivery charges (unless defective)
• Customs duties or import taxes (international)

REFUND PROCESS

1. Initiate Return Request: Contact customer service within 7 days of delivery with order number, reason, product photos, packaging photos.
2. Return Authorization: Review within 24-48 hours, confirm eligibility, provide return authorization number and prepaid shipping label.
3. Return the Product: Use original packaging, include invoice, GRA certificate, authenticity card, and return label.
4. Quality Inspection: Inspect product and documentation, notify within 48-72 hours.
5. Refund Processing: Refund initiated within 48 hours, confirmation email with transaction reference.

REFUND BY PAYMENT METHOD

• Credit/Debit Card: Refund to same card account. Contact bank if not reflected in 10 business days.
• UPI: Refund to same UPI ID. Provide alternate if inactive.
• Net Banking: Refund to same bank account, 5-7 business days.
• Wallets: Refund to same wallet, 2-4 business days.
• COD: Refund via bank transfer. Provide bank details. 7-10 business days. Option for store credit available.

SPECIAL REFUND SCENARIOS

Defective Products

• 100% refund + shipping
• Return shipping covered by us
• Timeline: 3-5 business days
• Documentation: Photos of defect required

Wrong Item Delivered

• 100% refund + shipping or correct item shipped
• Priority processing

Order Cancellation Refunds

Cancellation Stage	Refund Amount	Timeline
Before order processing	100%	3-5 business days
After processing, before dispatch	100%	5-7 business days
After dispatch	Follow return process	Standard timeline

Failed Transaction & Duplicate Payments

• Automatic refund within 5-7 business days for failed transactions
• Duplicate payments refunded within 5-7 business days

STORE CREDIT OPTION

• Instant credit upon return approval
• 5% bonus value
• Valid for 24 months
• Transferable and usable for any purchase

REFUND FOR INTERNATIONAL ORDERS

• Refund in original payment currency
• Processing: 10-15 business days
• Return shipping: Customer responsibility (unless defective)
• Returns must be shipped within 14 days using trackable, insured shipping

REFUND TRACKING

• Account dashboard: Track in "My Orders"
• Email notifications at each stage
• Customer service support with order number

REFUND DISPUTES

• Not received: Check bank, contact bank, then contact us
• Incorrect amount: Review refund breakdown, contact customer service
• Escalation: Request senior team review or approach Grievance Officer/consumer forum

CONSUMER RIGHTS

• Timely refund per RBI guidelines (5-7 working days)
• Full disclosure and fair treatment
• Access grievance redressal mechanisms
• Right to compensation for delays or deficiencies

DOCUMENTATION REQUIREMENTS

• Order number and purchase date
• Reason for refund
• Photos of product and packaging
• Original invoice, GRA certificate, authenticity card
• COD: Bank details and verification documents

CONTACT FOR REFUND QUERIES

Email: [refunds email]
Phone: [phone number]
WhatsApp: [WhatsApp number]
Grievance Officer: [Name], Email: [grievance email], Response within 48 hours

POLICY SUMMARY

Aspect	Details
Refund window	7 days from delivery
Processing time	5-7 business days from return receipt
Credit to account	3-10 business days (depends on payment method)
Defective products	Full refund + shipping
Wrong items	Full refund + shipping
COD refunds	Bank transfer 7-10 days
Store credit option	Instant + 5% bonus
Non-refundable	Earrings (hygiene), custom items, altered items

We are committed to fair and transparent refund practices. For questions, contact our customer service team.