Terms and Conditions

Effective Date: February 1, 2026
Last Updated: February 1, 2026

Introduction

Welcome to our website. These Terms and Conditions govern your use of this website and your purchase of products from our online store. By accessing this website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions in their entirety.

Please read these terms carefully before using this website. If you do not agree with any part of these terms, you should not use this website or make any purchases.

These Terms and Conditions are established in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and other applicable laws of India.

Definitions

• Website: this e-commerce platform and all its pages, content, and functionality
• Products: jewelry items, accessories, and related goods offered for sale
• Customer/User/You/Your: any individual or entity accessing or purchasing from this website
• We/Us/Our/Company: the business entity operating this website
• Order: a request to purchase products submitted through this website
• Account: a registered user profile on this website

Eligibility

Age Requirement

You must be at least 18 years of age to use this website, create an account, or make purchases. By using this website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts.

Geographic Restrictions

This website primarily serves customers in India. International shipping may be available to select countries. Availability of products and services may vary by location.

Account Accuracy

You agree to provide accurate, current, and complete information during registration and checkout. You are responsible for maintaining the accuracy of your information and for all activities that occur under your account.

Account Registration

Creating an Account

Account registration is optional for browsing but may be required for certain features including:

• Placing orders
• Tracking order history
• Saving shipping addresses
• Receiving personalized communications

Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities conducted through your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring you log out from shared devices

Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms and Conditions
• Engage in fraudulent activity
• Provide false or misleading information
• Remain inactive for extended periods
• Are used for unauthorized commercial purposes

Products and Descriptions

Product Information

We strive to provide accurate and complete product information, including:

• Product descriptions and specifications
• Materials used (925 sterling silver, moissanite, rhodium plating)
• Dimensions and weight
• Certification details (GRA certification for moissanite)
• Care instructions
• Pricing

Product Images

Product photographs are intended to accurately represent items. However, slight variations may occur due to:

• Screen display settings and color calibration
• Lighting conditions during photography
• Handcrafted nature of products resulting in minor variations

Such variations do not constitute defects and are not grounds for return.

Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities available for purchase
• Discontinue products without notice
• Modify product specifications
• Correct errors in product information

If a product becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

Handcrafted Nature

Our jewelry is handcrafted by skilled artisans. Minor variations in dimensions, weight, and appearance between pieces are normal characteristics of handmade items and do not constitute defects.

Pricing

Price Display

All prices displayed on this website are in Indian Rupees (INR) unless otherwise stated. Prices include applicable taxes where required by law.

Price Accuracy

We make every effort to ensure pricing accuracy. In the event of a pricing error:

• We reserve the right to correct the error and adjust your order
• If the correct price is higher, we will contact you before processing
• You may cancel the order if you do not wish to proceed at the corrected price
• If the correct price is lower, we will charge the lower amount

Price Changes

Prices may change without prior notice. The price applicable to your order is the price displayed at the time of order placement. Price changes do not affect orders already confirmed.

Additional Charges

The following may be charged separately:

• Shipping and handling fees (displayed at checkout)
• Customs duties and import taxes for international orders (customer responsibility)
• Payment processing fees (if applicable)
• Gift wrapping or special packaging (if selected)

Orders and Payments

Placing Orders

By placing an order, you are making an offer to purchase products subject to these Terms and Conditions. Order confirmation does not constitute acceptance until shipment is initiated.

Order Acceptance

We reserve the right to accept or decline any order at our sole discretion. Orders may be declined due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Inability to verify payment or identity
• Shipping restrictions to your location
• Violation of order quantity limits

Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• UPI (Unified Payments Interface)
• Net banking
• Digital wallets
• Cash on Delivery (where available)
• Other payment methods as displayed at checkout

Payment Security

All payment transactions are processed through secure, encrypted payment gateways. We do not store complete credit card or payment information on our servers. Payment processing is handled by PCI-DSS compliant third-party processors.

Payment Verification

We may verify payment details before processing orders. This may include:

• Address verification
• Identity confirmation
• Contacting your payment provider
• Requesting additional documentation

Order Confirmation

Upon successful order placement, you will receive:

• Order confirmation email with order number
• Payment receipt
• Estimated delivery timeline
• Order tracking information (when available)

Shipping and Delivery

Shipping Coverage

We ship to addresses within India. International shipping may be available to select countries at additional cost.

Shipping Methods and Timelines

Estimated delivery times vary based on:

• Shipping destination
• Shipping method selected
• Product availability
• Order processing time

Delivery estimates are provided in good faith but are not guaranteed. Factors beyond our control may affect delivery.

Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Order value
• Package weight and dimensions
• Shipping method selected

Free shipping may be offered for orders above specified thresholds.

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier.

Delivery Confirmation

Proof of delivery provided by the shipping carrier constitutes confirmation that products were delivered to the specified address.

Failed Delivery

Reshipment may incur additional charges in case of incorrect addresses, unavailable recipients, or refusal of delivery.

Cancellations

Cancellation by Customer

You may request order cancellation before processing or shipment. After shipment, please refer to our Return Policy.

Cancellation by Us

We may cancel orders due to unavailability, errors, suspected fraud, verification failure, or force majeure. Full refunds are provided.

Cancellation Charges

No cancellation charges are imposed on customers unless we incur similar charges.

Returns and Exchanges

Return Eligibility

Products may be returned within 7 days if defective, damaged, or incorrect.

Non-Returnable Items

Items altered, customized, damaged by customer, or missing original packaging are not returnable.

Return Process

Contact customer service, obtain return authorization, ship in original packaging, and inspection is performed before refund or exchange.

Refunds

Refunds are processed within 7-14 business days to the original payment method.

Warranties and Guarantees

All products are genuine 925 sterling silver, GRA-certified moissanite, and rhodium-plated as described. Manufacturing defects within 30 days are repaired or replaced.

Intellectual Property

All content is owned or licensed. Personal, non-commercial use is permitted. Unauthorized commercial use or content reproduction is prohibited.

User Conduct

Acceptable use includes compliance with laws, accurate information, and respect for intellectual property. Prohibited activities include fraud, hacking, malware, impersonation, and illegal content.

Limitation of Liability

Website and products are provided "as is". Liability is limited to the amount paid for the specific product.

Indemnification

You agree to indemnify the company against claims arising from website use, violation of terms, or breach of laws.

Dispute Resolution

Governing law: India. Disputes to be resolved first informally via customer service; otherwise, courts in Patna, Bihar have jurisdiction.

Grievance Redressal

Nodal officer appointed for complaint handling. Complaints acknowledged within 48 hours, investigated within 7 days, resolved within 30 days.

Force Majeure

We are not liable for failure or delay caused by circumstances beyond reasonable control, including natural disasters, war, pandemics, labor disputes, or shipping delays.

Privacy

Use of this website is also governed by our Privacy Policy.

Communications

Consent to receive electronic communications for orders, shipping, and marketing. Opt-out available at any time.

Modifications

Terms may be updated. Continued use constitutes acceptance of modified terms.

Severability

If a provision is invalid, the remainder remains enforceable.

Entire Agreement

These Terms, together with Privacy Policy and referenced policies, constitute the full agreement.

Contact Information

Customer Service:
Email: info@meiara.com

Acknowledgment

By using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. You confirm you are at least 18 years old and have the legal authority to enter into this agreement.

Thank you for choosing to shop with us. We are committed to providing quality products and excellent customer service.