Authenticity Guarantee
All products sold are guaranteed to be:
- Genuine 925 sterling silver (BIS compliant)
- GRA-certified lab-grown moissanite
- Rhodium-plated as described
- Handcrafted according to stated specifications
Certification
Each moissanite product includes:
- Original GRA certification
- Authenticity card
- Quality documentation
Craftsmanship Warranty
We stand behind the quality of our craftsmanship. Manufacturing defects discovered within 30 days of delivery will be repaired or replaced at no charge.
What Is Not Covered
Warranties do not cover:
- Normal wear and tear
- Damage from improper care or storage
- Damage from chemicals, cosmetics, or environmental factors
- Rhodium plating wear (natural occurrence requiring periodic re-plating)
- Alterations or repairs by third parties
- Accidental damage or loss
Warranty Claims
To make a warranty claim:
- Contact customer service with order details
- Describe the defect or issue
- Provide photographs if requested
- Ship product for inspection (instructions provided by customer service)