Effective Date: February 1, 2026
Last Updated: February 1, 2026

OUR COMMITMENT

We understand that when you purchase jewelry online, you expect it to arrive safely, securely, and promptly. Every order is treated with the utmost care—from secure packaging to insured shipping and verified delivery. Our shipping practices are designed to ensure your jewelry reaches you in perfect condition.

SHIPPING OVERVIEW

Feature	Details
Domestic Shipping	Free across India
International Shipping	Available to select countries (charges apply)
Insurance	All shipments fully insured
Packaging	Tamper-proof, secure packaging
Tracking	Real-time tracking for all orders
Delivery Verification	OTP and ID verification at delivery

DOMESTIC SHIPPING (INDIA)

Free Shipping

All orders within India qualify for free shipping regardless of order value. No hidden charges or minimum purchase requirements.

Delivery Timeline

Location Type	Estimated Delivery Time
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata)	3-5 business days
Tier 1 Cities	4-6 business days
Tier 2 & Tier 3 Cities	5-7 business days
Remote/Rural Areas	7-10 business days

Note: Delivery timelines calculated from dispatch date; processing time is additional.

Order Processing

Stage	Timeline
Order Confirmation	Within 24 hours of payment
Quality Inspection	1-2 business days
Packaging & Dispatch	1-2 business days
Total Processing Time	2-4 business days

Orders placed on weekends or public holidays are processed the next business day.

Pin Code Coverage

We deliver to over 19,000 pin codes across India. Serviceability can be verified during checkout.

Non-Serviceable Areas

Some remote locations may not be serviceable. Options include:

• Notification during checkout
• Alternative arrangements via customer service
• Pickup from nearest serviceable location

INTERNATIONAL SHIPPING

Available Countries & Delivery

Region	Estimated Delivery	Shipping Charges
United States	7-12 business days	Calculated at checkout
United Kingdom	7-12 business days	Calculated at checkout
Canada	7-12 business days	Calculated at checkout
Australia	10-15 business days	Calculated at checkout
UAE & Gulf Countries	5-8 business days	Calculated at checkout
Singapore	5-8 business days	Calculated at checkout
Other Countries	10-20 business days	Calculated at checkout

International Shipping Notes

• Charges based on destination, weight, and declared value
• All international shipments include insurance
• Customs clearance may add time
• Import duties and taxes are recipient responsibility
• Packages may be inspected by customs

Customs and Duties

• International orders may incur import duties, taxes, VAT/GST, and brokerage fees
• Charges not included in product or shipping cost; recipient responsible
• Check country import regulations before ordering

COURIER PARTNERS

Trusted logistics partners for secure delivery:

• Blue Dart — Secured service with advanced tracking
• FedEx — Premium delivery with insurance
• DTDC — Pan-India coverage
• Sequel Logistics — Specialized jewelry logistics
• Other trusted partners depending on serviceability

Courier partner selected automatically based on optimal service, security, and speed. Customers cannot select a specific partner.

SECURE PACKAGING

Tamper-Proof Protection

Layer	Purpose
Inner Jewelry Box	Product protection and presentation
Soft Pouch	Scratch prevention
Bubble Wrap/Cushioning	Impact protection
Security Seal	Tamper evidence
Outer Carton	Structural protection
Security Tape	Tamper-proof sealing

Package Contents

• Jewelry in branded box and pouch
• Original invoice
• GRA certificate (for moissanite items)
• Authenticity card
• Care guide
• Return/exchange information

Discreet Packaging

Outer packaging does not display product details; only essential shipping information is visible.

INSURANCE COVERAGE

• All shipments fully insured for invoice value
• Covers loss, damage, and theft during transit
• Claims process: Report within 48 hours, provide order details and photos, retain packaging
• Resolution within 7-14 business days

ORDER TRACKING

• Real-time tracking via email, SMS, WhatsApp
• Track through website, email link, courier site, or customer service
• Notifications at key milestones: confirmed, dispatched, in transit, out for delivery, delivered

DELIVERY PROCESS

Recipient Verification

High-value deliveries may require ID verification (Aadhaar, PAN, Passport, Driving License, Voter ID, Government-issued Photo ID).

OTP Verification

OTP may be sent to registered mobile. Share only with delivery agent.

Delivery Attempts

Attempt	Timeline
First Attempt	As per tracking
Second Attempt	Next business day
Third Attempt	Within 2 business days

Undelivered packages are returned to warehouse.

Delivery Acceptance Guidelines

• Inspect outer packaging and security seals
• Do not accept if tampered or damaged
• Report issues immediately

UNBOXING RECOMMENDATIONS

Record a video while unboxing to capture packaging, seals, and jewelry condition for dispute resolution.

ADDRESS REQUIREMENTS

• Provide complete and accurate address, mobile number, and landmark
• High-value orders may require verification via phone, email, or documentation
• PAN Card mandatory for orders above ₹2,00,000
• Address changes: Possible before processing; contact immediately before dispatch; not possible after dispatch

DELIVERY LOCATIONS

• Acceptable: Residential, commercial, authorized pickup points
• Non-Acceptable: PO Boxes, public places, temporary locations, hostels (case-by-case)

FAILED DELIVERY

• Reasons: Recipient unavailable, incorrect address, refused delivery, non-serviceable area
• Process: Held 7 days, redelivery may incur charges, unclaimed returns refunded minus shipping

SHIPPING DELAYS

• Causes: Weather, holidays, civil unrest, courier issues, customs, high order volume
• Communication: Email/SMS updates with revised estimates
• Compensation: Case-by-case, store credit or priority processing

EXPRESS DELIVERY

• Available in select metro cities
• Next Day: Orders before 12:00 PM; Same Day: limited areas
• Charges calculated at checkout
• Subject to product availability, cutoff time, pin code, and prepaid orders

SPECIAL HANDLING

• Gift Packaging: Complimentary premium gift box, ribbon, bow, and personalized card
• Multiple Shipping Addresses: One per order; place separate orders for multiple addresses
• Order Consolidation: Multiple orders to same address may be combined

CONTACT FOR SHIPPING QUERIES

Email: [shipping email]
Phone: [phone number]
WhatsApp: [WhatsApp number]
Priority support: [priority number]
Hours: [business hours]

POLICY SUMMARY

Aspect	Details
Domestic Shipping	Free across India
Processing Time	2-4 business days
Metro Delivery	3-5 business days
Other Areas	5-10 business days
Insurance	100% of invoice value
Tracking	Real-time updates
Delivery Verification	OTP + ID proof
Packaging	Tamper-proof, secure
Delivery Attempts	Up to 3 attempts
Express Delivery	Available in select cities

We are committed to ensuring your jewelry reaches you safely and securely. Thank you for shopping with us.