RETURN AND EXCHANGE POLICY

Effective Date: February 1, 2026
Last Updated: February 1, 2026

OUR COMMITMENT

Customer satisfaction is the foundation of our business. We understand that purchasing jewelry online requires confidence in quality and fit. This policy is designed to provide peace of mind while maintaining fair practices for both customers and our business. Every piece is carefully inspected before dispatch, but if you are not completely satisfied with your purchase, we are here to help.

RETURN ELIGIBILITY

7-Day Return Window

All jewelry purchases are eligible for return within 7 days from the date of delivery. This window allows sufficient time to inspect your purchase and ensure it meets your expectations.

Conditions for Return

• Timeframe: Return request initiated within 7 days of delivery
• Condition: Unworn, unused, and in original condition
• Packaging: Original box, pouch, and all packaging materials included
• Documentation: Original invoice, GRA certificate, and authenticity card
• Tags: All tags and seals intact and unbroken

Acceptable Reasons for Return

• Defective or Damaged Product: Manufacturing defects, damaged stones, or broken components
• Incorrect Item: Product received differs from what was ordered
• Quality Concerns: Product does not match the description or specifications
• Sizing Issues: Ring or bracelet does not fit as expected (subject to conditions)
• Not as Expected: Product appearance significantly differs from website images

NON-RETURNABLE ITEMS

• Earrings and Nose Pins: For hygiene reasons, these items cannot be returned unless defective
• Customized or Personalized Items: Pieces made to custom specifications or with engraving
• Altered Products: Items that have been resized, repaired, or modified after delivery
• Sale or Clearance Items: Products purchased at discounted prices during promotional events (unless defective)

Condition-Based Exclusions

• Items showing signs of wear, use, or damage after delivery
• Missing original packaging, tags, or documentation
• Product altered, resized, or repaired by third parties
• Return request made after the 7-day window
• Product condition differs from when it was delivered

RETURN PROCESS

Step 1: Initiate Return Request

Contact our customer service team within 7 days of delivery via Email, Phone, or WhatsApp. Provide order number, reason for return, photographs of the product, packaging, and documentation.

Step 2: Return Authorization

Our team will review your request within 24-48 hours and provide return authorization, shipping instructions, and a shipping label (for eligible returns). Do not ship without authorization.

Step 3: Package the Return

• Place jewelry in original box and pouch
• Include all original packaging materials, invoice, GRA certificate, and authenticity card
• Use outer packaging to protect against transit damage
• Attach return shipping label provided

Step 4: Ship the Return

Use the return shipping method provided, keep receipt and tracking number, and insure the package for its full value.

Step 5: Quality Inspection

Returned items will be inspected by our quality team for condition, documentation, and authenticity. You will be notified within 48-72 hours of receipt.

Step 6: Refund Processing

Once approved, refunds are processed within 5-7 business days and credited to the original payment method within 7-10 business days, depending on bank processing times.

REFUND DETAILS

Refund Amount

• Defective/Damaged Product: Full purchase price + original shipping charges
• Incorrect Item Received: Full purchase price + original shipping charges
• Quality/Description Issues: Full purchase price (shipping charges may apply)
• Change of Mind (within 7 days): Full purchase price (original shipping charges non-refundable)

Refund Method

• Credit/Debit Card: 7-10 business days
• UPI: 3-5 business days
• Net Banking: 5-7 business days
• Cash on Delivery: Bank transfer (account details required)

Partial Refunds

Partial refunds may apply if product shows minor handling marks, missing packaging/documentation, or was purchased using discounts (discount value may be deducted).

EXCHANGE POLICY

Exchange Eligibility

Exchanges are available within 7 days for different sizes, alternative designs of equal or similar value, or replacement of defective items.

Exchange Process

1. Contact customer service to request an exchange
2. Specify desired size or product
3. Receive authorization and return instructions
4. Ship the original item back
5. New item dispatched upon receipt and inspection

Price Differences

• Higher-value item: Pay difference before dispatch
• Lower-value item: Receive store credit or refund

Exchange Shipping

• Defective products: Shipping covered by us
• Size/preference exchanges: Customer pays return; we cover replacement dispatch

LIFETIME BUYBACK PROGRAM

Buyback Value

• Sterling Silver (925): Current market rate per gram
• Moissanite Stones: 50% of original invoice value

Buyback Conditions

• Original invoice and GRA certificate required
• Product in good condition (normal wear accepted)
• Buyback value determined after quality inspection
• Applicable GST deducted

Buyback Process

1. Contact customer service with order details and photos
2. Receive preliminary estimate
3. Ship product for final assessment
4. Payment processed within 7-10 business days

LIFETIME EXCHANGE PROGRAM

Exchange Value

• Sterling Silver (925): 100% of silver weight at current market rate
• Moissanite Stones: 70% of original invoice value

Exchange Conditions

• Original invoice and GRA certificate required
• Product must be in acceptable condition
• Exchange only for new collection purchases
• Making charges and taxes on new purchase apply; pay difference if new item is higher value

DAMAGED OR DEFECTIVE PRODUCTS

Reporting Damage

Do not use the item, document damage with photos, keep packaging, and contact customer service within 24 hours.

Resolution Options

• Full replacement: same product shipped at no cost
• Full refund: includes shipping charges
• Exchange: alternative product

Shipping for Defective Returns

Return shipping covered by us; prepaid label provided.

SHIPPING AND HANDLING

Return Shipping Costs

• Defective/Damaged product: Covered by us
• Wrong item shipped: Covered by us
• Sizing issues: Customer responsibility
• Change of mind: Customer responsibility
• Not as expected: Case-by-case

Return Shipping Guidelines

• Use trackable shipping
• Insure package for full value
• Keep receipt until refund processed
• No Cash on Delivery for returns
• Non-serviceable locations: Customer ships; defective product returns reimbursed

QUALITY INSPECTION

Inspection Process

• Visual examination of product
• Verification of moissanite stones against GRA certificate
• Sterling silver purity confirmation
• Assessment of wear or damage
• Documentation verification

Inspection Timeline

Completed within 48-72 hours; outcome notified via email/phone. Detailed explanation if return not approved.

Disputed Inspections

Request detailed report, provide additional evidence, escalate to senior customer service for resolution.

CANCELLATION POLICY

Before Shipment

Free cancellation before processing or shipment. Contact customer service with order number.

After Shipment

Cancellation not possible; refuse delivery or follow return process after receipt.

Refund for Cancellations

Refunded to original payment method within 5-7 business days.

WARRANTY AND REPAIR

Manufacturing Warranty

30-day warranty covering craftsmanship defects, stone setting, structural, and plating defects (excluding normal wear).

Moissanite Lifetime Warranty

Lifetime warranty for GRA-certified stones against loss of brilliance, color change, or structural defects. Excludes damage from misuse or accidents.

Repair Services

• Stone tightening and re-setting
• Rhodium re-plating
• Clasp repair/replacement
• Chain repair
• Ring resizing
• Contact customer service for estimates and shipping

IMPORTANT NOTES

• Keep invoice, GRA certificate, and authenticity card for returns, exchanges, warranties, and buyback programs
• Handcrafted jewelry may vary ±5% in dimension, weight, or appearance; this is normal and not a defect
• Website photos may vary slightly due to screen settings, lighting, and handmade nature

CONSUMER RIGHTS

Policy complies with Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020. Statutory rights not affected; consumers may approach forums or regulatory authorities.

CONTACT US

Customer Service:
Email: [returns email]
Phone: [phone number]
WhatsApp: [WhatsApp number]
Hours: [business hours]

Grievance Officer:
Name: [Name]
Email: [grievance email]

We aim to respond within 24 hours during business days.

POLICY SUMMARY

Feature	Details
Return Window	7 days from delivery
Refund Processing	5-7 business days
Exchange Window	7 days from delivery
Buyback Program	Lifetime (conditions apply)
Exchange Program	Lifetime (conditions apply)
Manufacturing Warranty	30 days
Moissanite Warranty	Lifetime
Return Shipping (Defective)	Covered by us
Return Shipping (Other)	Customer responsibility

We value your trust and are committed to ensuring your complete satisfaction with every purchase.