Every moissanite stone is independently certified by the Gemological Research Association (GRA).

The certificate verifies the stone’s authenticity and quality.

It confirms the gemstone is genuine moissanite (silicon carbide).

Certification distinguishes it from cubic zirconia or glass.

Each stone undergoes laboratory analysis.

Results are documented in an official grading report.

The certificate lists the stone’s key characteristics.

These include color, clarity, cut, and carat weight.

Color is graded from D to K.

D–F means completely colorless.

G–I means near colorless.

J–K shows faint warmth.

Standard quality used: D–F (colorless).

Clarity measures internal inclusions at 10× magnification.

Grades range from FL to SI.

VVS1 means extremely difficult to detect inclusions.

Standard quality used: VVS1 clarity.

Cut affects brilliance and fire.

Grades range from Excellent to Poor.

Standard quality used: Excellent cut.

Carat weight is measured precisely to 0.001 ct.

The certificate includes exact measurements in millimeters.

Shape is clearly identified (round, oval, cushion, etc.).

Proportions like table and depth percentages are listed.

Polish and symmetry grades are recorded.

Each stone has a unique report number.

This number allows online verification.

Details online should match the physical certificate.

Check report number, measurements, and grades.

Certification provides verified specifications.

It offers independent quality assurance.

It serves as permanent documentation.

It allows fair comparison between stones.

High standards include D–F color, VVS1 clarity, Excellent cut.

These represent top-tier moissanite quality.

Store the certificate safely and keep a digital copy.

It can be used for insurance or resale.

Stones 5mm and larger receive full certification.

Lost certificates can be replaced through records.

Each purchase includes the original certificate.

Certification ensures transparency and confidence.

It confirms the exact quality of your gemstone.

Your documentation guarantees what you purchased.

OUR COMMITMENT

Every jewelry order is handled with care and security.
Safe packaging, insured shipping, and verified delivery are ensured.
Orders are delivered securely and promptly.

SHIPPING OVERVIEW

Free domestic shipping across India.
International shipping available to select countries.
All shipments are fully insured.
Tamper-proof, secure packaging used.
Real-time tracking provided.
OTP and ID verification at delivery.

DOMESTIC SHIPPING (INDIA)

Free shipping with no minimum order value.
Metro cities: 3–5 business days.
Tier 1 cities: 4–6 business days.
Tier 2 & 3 cities: 5–7 business days.
Remote areas: 7–10 business days.
Processing time: 2–4 business days.
Orders confirmed within 24 hours.
Quality check and dispatch within 1–2 days each.
Weekend/holiday orders processed next business day.
Delivery available to 19,000+ pin codes.
Non-serviceable areas notified at checkout.

INTERNATIONAL SHIPPING

Delivery to USA, UK, Canada: 7–12 days.
Australia: 10–15 days.
UAE, Gulf, Singapore: 5–8 days.
Other countries: 10–20 days.
Charges calculated at checkout.
Customs duties and taxes paid by recipient.
Customs clearance may cause delays.

COURIER PARTNERS

Trusted partners include Blue Dart.
FedEx for premium international delivery.
DTDC for pan-India coverage.
Sequel Logistics for specialized jewelry shipping.
Courier selected automatically for best service.

SECURE PACKAGING

Jewelry packed in branded box and soft pouch.
Bubble wrap and cushioning for impact protection.
Security seals and tamper-proof outer carton.
Discreet outer packaging without product details.
Includes invoice, authenticity card, care guide.
Moissanite items include Gemological Research Association certificate.

INSURANCE COVERAGE

100% insured for invoice value.
Covers loss, theft, or transit damage.
Report issues within 48 hours.
Claims resolved within 7–14 business days.

ORDER TRACKING

Tracking via email, SMS, or WhatsApp.
Status updates at every key stage.
Can track via website or courier portal.

DELIVERY PROCESS

High-value orders may require ID proof.
OTP verification may be required.
Up to three delivery attempts made.
Undelivered packages returned to warehouse.
Inspect package before accepting.

UNBOXING

Record unboxing video for safety and dispute resolution.

ADDRESS REQUIREMENTS

Provide accurate address and contact details.
PAN mandatory for orders above ₹2,00,000.
Address changes allowed before dispatch only.

FAILED DELIVERY

Held for 7 days if undelivered.
Redelivery may incur charges.
Unclaimed returns refunded minus shipping.

EXPRESS DELIVERY

Available in select metro cities.
Next-day and limited same-day options.
Prepaid orders only; subject to availability.

POLICY SUMMARY

Free shipping across India.
Processing time: 2–4 business days.
Delivery: 3–10 business days (location-based).
Fully insured shipments.
Real-time tracking and OTP verification.
Tamper-proof secure packaging.
Up to three delivery attempts.

Your jewelry is shipped safely, securely, and with complete transparency.

OUR COMMITMENT

Customer satisfaction is our top priority.
Every piece is quality-checked before dispatch.
If unsatisfied, support is available.

RETURN ELIGIBILITY

7-day return window from delivery date.
Item must be unworn and unused.
Original packaging must be included.
Invoice, authenticity card, and Gemological Research Association certificate required.
All tags and seals must remain intact.

Valid return reasons include:
Defective or damaged product.
Incorrect item received.
Quality or description mismatch.
Sizing issues (as per conditions).
Product significantly different from images.

NON-RETURNABLE ITEMS

Earrings and nose pins (unless defective).
Customized or engraved items.
Resized or altered products.
Sale or clearance items (unless defective).
Used, damaged, or incomplete items.
Returns requested after 7 days.

RETURN PROCESS

Contact customer service within 7 days.
Share order details and product photos.
Receive return authorization (do not ship without approval).
Pack item with original documents and packaging.
Ship using approved method with insurance.
Quality inspection within 48–72 hours.
Refund processed after approval.

REFUND DETAILS

Defective/incorrect item: Full refund + shipping.
Quality issues: Full refund (shipping may apply).
Change of mind: Product value refunded (shipping non-refundable).
Refund credited to original payment method.
Processing time: 5–10 business days.
Partial refunds may apply for missing items or damage.

EXCHANGE POLICY

Exchange allowed within 7 days.
Size change or alternative design permitted.
Defective items replaced at no cost.
Price difference payable if upgrading.
Lower value difference refunded or credited.

LIFETIME BUYBACK

Sterling silver valued at current market rate.
Moissanite valued at 50% of invoice value.
Original invoice and GRA certificate required.
Final value confirmed after inspection.

LIFETIME EXCHANGE

Silver: 100% of weight value at market rate.
Moissanite: 70% of invoice value.
Applicable on new purchases only.
Making charges and taxes apply.

DAMAGED OR DEFECTIVE PRODUCTS

Report within 24 hours with photos.
Do not use the item.
Replacement, refund, or exchange offered.
Return shipping covered by us.

SHIPPING FOR RETURNS

Defective/wrong item: Shipping covered by us.
Sizing/change of mind: Customer pays return shipping.
Use trackable, insured shipping only.
No Cash on Delivery returns accepted.

QUALITY INSPECTION

Product condition verified.
Moissanite checked against GRA certificate.
Silver purity confirmed.
Documentation reviewed.

CANCELLATION POLICY

Free cancellation before shipment.
After dispatch, cancellation not possible.
Refund processed within 5–7 business days.

WARRANTY

30-day manufacturing warranty.
Lifetime moissanite warranty for brilliance and structure.
Covers craftsmanship defects only.

IMPORTANT NOTES

Keep all original documents safely.
Handcrafted jewelry may vary slightly (±5%).
Minor color differences due to lighting/screen settings are normal.

CONSUMER RIGHTS

Policy follows Consumer Protection Act, 2019.
Rights under Consumer Protection (E-Commerce) Rules, 2020 remain protected.

POLICY SUMMARY

Return window: 7 days.
Exchange window: 7 days.
Refund processing: 5–7 business days.
Buyback & exchange: Lifetime (conditions apply).
Manufacturing warranty: 30 days.
Moissanite warranty: Lifetime.
Defective return shipping: Covered by us.
Other returns: Customer responsibility.

We are committed to ensuring a safe, fair, and transparent shopping experience.

It all began on a rainy Tuesday in a crowded coffee shop, where a simple compliment on a woman’s ring turned into a conversation we would never forget. She told us she wished her ring were something better—something real-looking, special, and affordable, not just another cheap imitation. Her honesty struck a chord because we had felt the same frustration: beautiful jewelry was always too expensive, and affordable pieces often looked dull or inauthentic. Whenever we asked about genuine stones or certification, we were told most customers didn’t care—but we did. We wanted jewelry made from real materials, crafted with care, and backed by proof of quality, not for status, but for confidence. That moment pushed us to search for skilled artisans who would work with sterling silver and certified lab-made moissanite, refusing to compromise on authenticity or craftsmanship. It wasn’t easy, but when we finally found partners who shared our values, Meiara was born. Our promise became simple: every piece should make the wearer feel proud, secure, and truly themselves—without spending a fortune. Months later, when that same woman bought her first Meiara ring and told us how confident and radiant she felt wearing it, we knew we had created something meaningful. Meiara exists to make luxury accessible, authenticity affordable, and every person who wears our jewelry feel genuinely special.